FAQs

We offer four core services to fit every situation: Standard Cleaning for regularly maintained homes, Deep Cleaning for a thorough top-to-bottom reset, Move-In / Move-Out Cleaning for homes in transition, and Post-Construction Cleaning following renovations. Every service is customized to your specific home and needs.

A standard cleaning is designed to maintain an already well-kept home with regular upkeep. A deep cleaning is a more intensive, detail-oriented service that addresses buildup, neglected areas, and surfaces that need extra attention. If you are booking with us for the first time, we often recommend starting with a deep clean.

Yes. Our move-in and move-out cleaning service is designed to prepare a home for transition, whether you are a tenant leaving a rental, a homeowner selling a property, or someone moving into a new space and wanting a fresh start.

Absolutely. Post-construction cleaning requires a specialized approach to remove dust, debris, and residue left after renovations. Our team is trained and fully equipped to handle these detailed cleanups safely and thoroughly.

Yes. We exclusively use eco-friendly, non-toxic cleaning products that are safe for your entire household, including children and pets. Our green cleaning approach means no harsh chemicals, no fumes, and no residue that could harm your family.

No. Our team arrives fully equipped with everything needed to complete your service. You do not need to supply any products, tools, or equipment.

We provide an initial estimate based on the size, condition, and scope of your home. Because every home is unique, final pricing reflects the actual time required, the level of detail needed, and any additional requests made during the service. We are always transparent about pricing before we begin.

Yes. For larger or more detailed projects, we may recommend splitting the work across multiple visits to maintain our quality standards. We will always communicate this upfront and work with you to build a plan that fits your schedule and goals.

Payment is due upon completion of your cleaning service unless a separate arrangement has been made in advance.

No. You do not need to be home while we clean. Many of our clients provide access instructions and go about their day. Our team is fully insured and committed to handling your home with care and respect.

We require a minimum of 48 hours notice for cancellations or rescheduling. Changes made within 48 to 72 hours are subject to availability. We appreciate your consideration for our team's time.

Service length depends on the size, condition, and scope of your home. We will provide you with an estimated time window when you book. Arrival times may vary slightly, and we appreciate your flexibility.

To help us deliver the best possible results, we recommend lightly picking up personal items and clutter and providing clear access instructions. This allows our team to focus on detailed cleaning rather than organizing, so every minute goes toward the quality of your clean.

Yes. We have experience cleaning homes affected by rodent activity. These projects are handled with additional protective measures, specialized products, and a more detailed process to ensure the space is thoroughly and safely restored to a healthy condition.

Yes, furniture moving can be accommodated when arranged in advance. This is handled by a designated team and is not included in standard visits. Additional fees may apply. Please let us know when booking so we can plan accordingly.

Absolutely. Homes requiring extra labor, restoration-style cleaning, or a larger team can be accommodated with a fully customized service plan. We will assess your home and build a solution around your specific needs and timeline.

Yes. We are fully insured and committed to providing a reliable, trustworthy experience in every home we service.

We do our best to maintain consistency with your assigned cleaners whenever possible. We understand that familiarity and trust matter, and we work to build lasting relationships with our clients.

If anything is ever missed, please contact us within 24 hours and we will make it right. Your satisfaction is our commitment, and we stand behind the quality of every visit.

While we always strive for the best possible outcome, some staining or wear may be permanent depending on the condition and material of your surfaces. We will always be upfront with you about realistic expectations before and during your service.